Refund Policy

How payments work

Purchases are processed by Lemon Squeezy, our merchant of record, which uses Stripe to collect payments. You buy credits, not subscriptions, and credits are used per run.

Refunds for unused credits

If you bought credits and have not used them, you can request a full refund within 14 days of purchase. Email [email protected] from the address used at checkout and tell us which purchase you want refunded.

Refunds are processed back to the original payment method through Lemon Squeezy and Stripe, usually within 5 to 10 business days after approval.

Runs already started

A run spends its credits when it starts because the test infrastructure is consumed at that moment. Credits spent on a run that completed or that you stopped are not refundable.

Failed runs

If a run fails because of a fault in Stresix, the spent credits are refunded to your account automatically. You keep any results that were captured before the failure.

Promo credits

Credits granted through promo codes were not paid for, so they are not refundable.

Contact

For any refund question, email [email protected]. Include the email you used at checkout and, if possible, the order reference from your Lemon Squeezy receipt.

Your statutory rights as a consumer are not affected by this policy.